Global Logistics v4.0
Delivery & Returns
Comprehensive protocol for secure global distribution and customer protection.
Refunds & Exchanges
Product quality is monitored at every stage of the supply chain.
Eligible Protocols
- Verified Defective Hardware
- Transit-Related Damage
Note: We do not accept returns for change of mind or incorrect selection.
Resolution Pathway
- Contact: info@thc-vape.uk
- Requirement: Order # + Photo Evidence
- Outcome: Replacement or Full Original Refund
Shipping Guarantee
Our reshipment policy ensures zero-loss for compliant orders.
Free Reshipping
- Applies to Intercepted or Non-Arrived orders
- Trigger: 2 Business days post-shipment
- Requirement: Valid Address confirmation
Incorrect Addresses: Non-refundable. A 40% loyalty discount is issued as goodwill for re-orders.
International Zones
| Region | Status |
|---|---|
| UK, USA, EU (Full) | Guaranteed |
| Germany, Spain, Italy | Guaranteed |
| India, Middle East | Buyer's Risk |
Local Compliance Fees
High-risk zones may require handling fees (£25 - £500) communicated prior to dispatch.
Delivery Timeframes
| Service | ETA |
|---|---|
| Premium Priority | 6 – 12 Hours |
| Standard Express | 24 – 48 Hours |
| Flat Rate (£30) | Standard Priority |
| Overnight (£50) | Express Priority |
*Tracking data is generated at dispatch, not order date.
Stealth & Discretion Protocol
Our 40-year logistics experience ensures every package is invisible to sensors and manual inspection.
1
AirtightTriple-layered vacuum seal
2
Smell-ProofMylar-grade odor barriers
3
Plain CoverZero branding or logos
4
Aged 19+Verification mandatory
